Privacy Policy
Effective: January 1, 2026 · Last Updated: April 17, 2026 · Honorable Memorial Insurance Agency, LLC
Important Notice Regarding Text Messaging Data
Honorable Memorial Insurance Agency, LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
About This Policy
This Privacy Policy explains how Honorable Memorial Insurance Agency, LLC collects, uses, and safeguards your information when you interact with us through our website, consent form at honorablememorial-consent.carrd.co, Facebook Lead Ads, or SMS communications.
Information We Collect
Personal Information:
- Name, email address, phone number, physical address
- Military service status and discharge information (voluntarily provided)
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
- Payment information when you make a purchase or request a quote
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
We also collect limited technical data automatically, such as browser type, device type, and pages visited on our website, through cookies and similar technologies.
How We Use Your Information
- Providing and improving our pre-need burial and cremation planning services
- Processing transactions and payments
- Communicating with you about inquiries, appointments, Veterans benefits, and updates
- Sending SMS messages to qualify your inquiry and schedule consultations
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
- Complying with applicable laws and California insurance regulations
SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, lead qualification, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in via an unchecked checkbox on our consent form or Facebook Lead Ad
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines
- Consent is not a condition of purchase
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying STOP
- You will receive a final confirmation message and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content:
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support:
- Reply HELP for assistance or contact us at (855) 920-7233 or info@honorablememorial.com
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, and most regional carriers
SMS Data Protection Statement — Non-Sharing Clause
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information only with:
Service Providers:
- Third-party vendors who assist in our operations such as payment processing and appointment scheduling
- SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers:
- In case of mergers, acquisitions, or sale of assets
- In such cases your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Consent & Opt-In Process
We collect SMS consent through the following verified methods:
- Online consent form at honorablememorial-consent.carrd.co — contains an unchecked checkbox requiring explicit agreement
- Facebook Lead Ads — include a separate unchecked SMS opt-in checkbox
- Website contact form at honorablememorial.com
Consent is always collected before any SMS messages are sent. Checking the SMS opt-in box is not required to receive our services.
Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking “unsubscribe” in our emails
- Opt out of SMS messages by replying STOP
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
California residents also have rights under the CCPA including the right to know what personal information is collected, request deletion, opt out of the sale of personal information (we do not sell personal information), and receive non-discrimination for exercising these rights.
SMS opt-out records are retained for a minimum of 10 years in compliance with applicable state regulations. To exercise any of these rights contact us at info@honorablememorial.com or (855) 920-7233.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Honorable Memorial Insurance Agency, LLC.
Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes we will notify you by email or through a notice on our website.
Contact Us
Honorable Memorial Insurance Agency, LLC
27135 Madison Ave, Temecula, CA 92590
Phone: (855) 920-7233
Email: info@honorablememorial.com
Website: honorablememorial.com
CA Insurance License: #0B80688
By using our website and services, you consent to this Privacy Policy.